Chatbots are increasingly playing an important role in Digitization, they boost operational efficiency and bring cost savings to businesses while offering added services for customers. They allow companies to easily resolve many types of customer queries and issues while reducing the need for human interaction.
Chatbots allow businesses to engage with an unlimited number of customers in a personal way. Any business can provide, personalized and humanlike service to millions of people at the same time by using chatbots.
